Utilities FAQ

It is the customer’s responsibility to make sure that the water is shut off when a leak occurs on their property. The Utility Company Rules filed with the New Mexico Public Regulation Commission and the Uniform Plumbing Code require that all homes have shutoff valves. Some homeowners may not know where their shutoff valve is located, and some older homes may not have shutoff valves. If you do not know where it is located or do not have a mainline shutoff valve, please contact your plumber to help locate yours or to have one installed for your emergency use.

If you need to turn off your water supply, you can do so by following these steps:

• Locate the mainline shutoff valve: Find the mainline shutoff valve on your property. It’s typically situated within the utility room or near the point where the water line enters your home or property. This valve is often recognizable as a wheel-like handle or lever. (This is a secondary valve located outside the Sandia Peak Utility’s meter box within the customer’s property.)
• Close the valve: To shut off the water, simply turn the valve clockwise (to the right) until it is fully closed. This action will stop the flow of water to your property.
• Verify water flow: After closing the mainline shutoff valve, check your faucets, toilets, and other water fixtures to ensure that water is no longer running. If you still have water flowing, contact a plumber.

It’s important to know the location of your mainline shutoff valve and periodically test it to ensure it functions correctly. Having this knowledge can be crucial in emergencies or when performing plumbing maintenance to prevent water damage and conserve water.

Please note that Sandia Peak Utility does not allow customers to access the water meter can; the mainline shutoff valve on your property is the recommended means of turning off your water when needed. The meter cans will remain locked in order to protect the Utility Company’s meters, communication devices, and associated plumbing within the meter cans from unwarranted access.

If you currently do not have a shutoff valve and have an emergency, call Sandia Peak Utility at (505) 856-6419 during regular business hours, Monday through Friday, or after hours call (505) 888-5336. If the meter is damaged during unauthorized attempted access, there may be a charge incurred for the necessary repairs or replacements of the Utility Company’s equipment.

AMI meters, also known as smart meters, are advanced devices used to measure and monitor utility consumption. Unlike the current displacement meters, smart meters are equipped with communication technology, allowing them to send and receive data remotely. Here are their main purposes:

• Automated data collection: Smart meters automatically collect consumption data and send it to utility companies, eliminating the need for manual readings. This streamlines the billing process and ensures accurate readings.
• Real-time monitoring: Smart meters provide real-time information on water usage to both consumers and utility providers. This helps consumers identify leaks and make informed decisions about their consumption patterns.
• Billing accuracy: By providing accurate, real-time data, smart meters ensure that consumers are billed based on their actual usage, reducing billing disputes and improving overall billing accuracy.
• Environmental impact: By promoting awareness of water usage, smart meters encourage conservation, which, in turn, can reduce the overall environmental impact associated with excessive water consumption.

Badger Meter EyeOnWater is a convenient online platform that allows you to monitor your water usage in real-time and manage your water consumption efficiently.

With your EyeOnWater account, you can:

• Monitor your water usage.
• Set up leak alerts to detect unusual water consumption.
• View historical water usage data.
• Set usage goals and track your progress.
• Receive important notifications and alerts from our utility.

To set up an EyeOnWater account, please follow these steps:

• Visit our website at shs.eyeonwater.com.
• Click on the “Sign Up” or “Create Account” button.
• Follow the on-screen instructions to provide your account information and create a secure password.
• Complete the registration process by verifying your email address.

Creating an EyeOnWater account is free of charge for our customers.

You will need your EOW account number and a valid email address to sign up for an EyeOnWater account.

Your EOW account number can be found on your water bill. It is located at the top of the bill in a field called “EOW Account #”.

Yes, you can link multiple water accounts (e.g., different properties or meters) to your EyeOnWater account for easy monitoring and management.

If you forget your password, click on the “Forgot Password” or “Reset Password” link on the login page. Follow the instructions to reset your password.

EyeOnWater is designed to help you detect and address water leaks promptly. Common water leaks that may trigger a leak alert include:

• Continuous or high-flow water usage when no appliances or fixtures are in use.
• Unexpected spikes in water usage compared to your typical consumption.
• Continuous running of toilets or faucets.
• Undetected pipe leaks in your home or property.
• Outdoor irrigation or sprinkler system issues.

If you receive a leak alert from EyeOnWater, it’s essential to investigate the cause promptly to prevent water waste and potential damage to your property. You can use the platform’s features to analyze your water usage data and identify the source of the leak.

Yes, it is the customer’s responsibility to actively monitor their water usage using the EyeOnWater platform. While our utility provides you with the tools and alerts to help you manage your water consumption effectively, it is essential for customers to regularly check their usage data, set up alerts, and take action if unusual patterns or potential leaks are detected. By actively monitoring your water usage, you can contribute to water conservation efforts and avoid unexpected water-related issues.

For any account-related questions or issues, please contact our customer support team at (505) 856-6419.

Yes, you can download the EyeOnWater mobile app from the App Store (iOS) or Google Play Store (Android) for convenient access to your account on your mobile device.

You can access your bill through the online billing portal at shs.viewmybill.net, where you can view charges, water usage, and payment history.

Residents can pay online, by phone, by mail, or in person at the Sandia Heights Services office. Auto-pay options may also be available through the online portal. For more information, visit our Payment Options page.

Your bill may include charges for water, sewer, sanitation, and security services. Our My Bill page explains each line item in detail.

New residents or departing homeowners can request service through the Start, Stop & Transfer Service forms, or by contacting the office directly.

Our Water Conservation & Rebates page offers conservation tips and links to community resources.

Yes. Our water meets all state and federal drinking water standards. See our latest Water Quality Report.